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Who We Are
About the Insurance Appeals Tribunal
The Insurance Appeals Tribunal (IAT) was established to provide an independent, accessible, and efficient mechanism for resolving disputes between insurance companies and policyholders in Uganda.
Our mandate is to ensure that all parties receive fair treatment and that decisions are made impartially, based on the merits of each case and in strict accordance with the law. We strive to maintain the integrity of the insurance sector by providing a reliable avenue for redress.
Our Leadership
A Message from Our Chairperson
On behalf the Insurance Appeals Tribunal, it gives me great pleasure to welcome you most cordially to this platform. The Tribunal was established as part of the reforms under the amendment of the Insurance Act in 2017. As part of the general reforms related to complaint handling with the others being the Complaints Bureau and The Ombudsman, the Tribunal will help solve insurance disputes which would have otherwise been subject of lengthy court processes.
As one of the key pillars of the financial services sector, a well-functioning insurance sector plays a crucial role in the economic development of the country. Therefore, the existence of an appeals mechanism through the Tribunal will help ensure that regulatory and supervisory decisions are made within the law consistently and are well reasoned.
The role of the Tribunal in the system of administrative law is to review administrative decisions on the merits: that is, to consider afresh the facts and law relevant to a decision under review and decide whether that decision should be affirmed, varied or set aside. I am confident that the Tribunal will offer independent, fair and high-quality review of administrative decisions for the good of the insurance industry and the country at large. I am proud and privileged to be part of this historical moment in the sector as Chairperson of the inaugural tribunal membership.
Ms. Ritah Namakiika Nangono | Chairperson
90
Days to dispose
of an Appeal
800%
Value of the cases received
increased from the previous year
At a Glance
22
Appeals filed
in the year
under review
80%
Registered an increase in the
number of sittings compared
to the previous year
Our Partners
about iat
Ensuring fair, timely and impartial resolution of insurance disputes in Uganda. We are committed to upholding justice and transparency in the insurance sector.