On behalf the Insurance Appeals Tribunal, it gives me great pleasure to welcome you most cordially to this site. The Tribunal was established as part of the reforms under the amendment of the Insurance Act in 2017. As part of the general reforms related to complaint handling with the others being the Complaints Bureau and The Ombudsman, the Tribunal will help solve insurance disputes which would have otherwise been subject of lengthy court processes. This will help build confidence and improve the image of the insurance sector. 

As one of the key pillars of the financial services sector, a well-functioning insurance sector plays a crucial role in the economic development of the country. Therefore, the existence of an appeals mechanism through the Tribunal will help ensure that regulatory and supervisory decisions are made within the law consistently and are well reasoned. 

The role of the Tribunal in the system of administrative law is to review administrative decisions on the merits: that is, to consider afresh the facts and law relevant to a decision under review and decide whether that decision should be affirmed, varied or set aside. I am confident that the Tribunal will offer independent, fair and high-quality review of administrative decisions for the good of the insurance industry and the country at large. I am proud and privileged to be part of this historical moment in the sector as Chairperson of the inaugural tribunal membership.